Fix sign-in, activation, and password problems

Just subscribed, no way in?

1. 1Right after checkout you land on a welcome page to set your password; if you closed it, use the activation email we sent to your checkout address.
2. 2No activation email within a few minutes? Check spam, and confirm you're looking in the exact inbox you used at checkout.
3. 3Still nothing? Use "Forgot password" on the login page with your checkout email; a reset link gets you in the same way.

Password reset

1. 1On the login page choose Forgot password and enter your account email.
2. 2Open the reset link within one hour: it expires, and requesting a new one invalidates the old.
3. 3If the link says it's expired or used, request a fresh one and open it in the same browser you'll sign in with.

Joining through your organization

• Invite links and QR codes are single-use and tied to the invited address; if yours says it's already used or expired, ask your organization admin for a fresh one.
• Domain-based joining requires your work/school email; a personal address won't match.

None of this worked? Contact us from this Help Center; the contact form works without signing in, precisely for this situation. Never send your password to anyone, including us; we will never ask for it.

Related guides

• Manage billing, invoices, cancellation, and refunds →
• Join or manage a Rhetoric organization →